You are signing in to Groundwork. These terms cover how you personally use it. They are short, and they matter.
1. What gets recorded, and why#
Groundwork records who does what. When you approve a definition, set a threshold, sign a source mapping, or publish to a surface, the record carries your name and the time. That record is permanent.
This is not monitoring for its own sake. The point of the platform is that someone downstream can see who stood behind a figure. When you take one of these actions, you are putting your professional judgment on the record.
We also record sign-ins, your name and work email address, the group memberships your organization’s identity system sends us, and access logs. Your employer, not Groundwork, decides what happens to that information.
2. Your account is yours#
Do not share your credentials or let anyone else use your account. Do not take an action in someone else’s name, or let anyone take one in yours. If the record says you approved something, that needs to be true.
Tell your administrator or Groundwork straight away if you think someone else has used your account.
3. Keep it honest#
This is the part specific to Groundwork, and it is the part worth reading twice.
The platform shows when a figure cannot be trusted — when its data has gone stale, or its source has broken. Do not configure it to hide that. Do not present a figure as current when it is not.
Set thresholds to describe when a condition is real, not to stop something alerting. If a figure keeps going amber and that is inconvenient, the answer is to fix the underlying problem or change the definition openly — not to widen the band quietly.
Do not name someone as the owner or approver of something unless they are. Do not display an instruction on an operational surface unless a person or team is genuinely accountable for it. People read what is on the wall as policy.
4. Do not attack the platform#
Do not try to defeat security or access controls, reach another organization’s data, or work out how the platform functions internally. Do not point automated tools at it beyond what the documentation allows.
If you find a security problem, tell us at security@groundwork4ai.com. We will not pursue you for reporting one in good faith.
5. This is not your employer’s agreement#
Your employer has a separate agreement with Groundwork covering the license, fees and everything commercial. These User Terms do not change it, and accepting them does not commit your employer to anything. They cover how you use the platform, and nothing else.
You are accepting these terms personally. Signing in with a credential your employer issued does not make your employer a party to these terms, and does not make your acceptance an act of your employer.
The Acceptable Use Policy also applies: Acceptable Use Policy, version 1.0.
6. If something looks wrong, say so#
If a figure looks wrong, if the platform is showing something you do not trust, or if you are asked to configure something that seems off, raise it. Use your normal support channel, or write to abuse-reports@groundwork4ai.com.
Being told early is always better than the alternative.
7. Access#
Groundwork or your organization’s administrator may withdraw your access if you do not follow these terms.
8. If these terms change#
If we change these terms or the Acceptable Use Policy in a way that affects what you do, or what we record about you, we will ask you to read and accept them again before you continue. Smaller corrections are published without asking again, and every version stays available.
9. SMS alerts#
Groundwork sends incident-alert text messages only to employees enrolled in its on-call rotation. Message frequency varies with incidents. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Carriers are not liable for delayed or undelivered messages.